Thursday, May 14, 2009
English Conversation -RECEPTION COUNTER AT A HOTEL
Improve English Speaking through everyday conversation.
I have written a detailed book English conversation for all occasions, to learn English as Foreign Language.
This tutorial has been prepared from my well known book English conversation for all occasions, which I wrote for Indian students to improve everyday conversation..
English Conversation for All Occasions is a unique book of its kind, specially written to help Indian student. A quick look at the titles of the lessons would convince the reader that the book has been prepared by visualizing all types of situational conversations which may confront any man or woman in his daily activities. Whether one converses with his family members or moves about to mix in society, he will not feel tongue-tied for want of appropriate words or expressions. In a post office or barber’s shop, at a hotel or taxi stand, every person who has read this book, will be able to speak in English fluently and with confidence.
Good knowledge and satisfactory conversation drill is important in English speaking. This Tutorial would not only prove an asset to the reader in his daily life, but also on special occasions like interviews for jobs, etc. He would be able to face the interviewers with equanimity and confidence.
All the lessons have been designed in a programmed fashion. Word-meanings, Phrases and exercises have been added at the end of every lesson to help the students master the topics.
All the lesson should be read along, not once but many times, so that the conversation comes easy to the reader when he faces real life situations. The author would feel rewarded for his labours if the book helps men and women become social relations
This Tutoial should help all those readers who find difficulty in speaking fluent English. This will be completed in 45 lessons.
English Conversation -RECEPTION COUNTER AT A HOTEL
Mr.Verma has gone on tour to Lucknow. He checks in at the Chitra Hotel.
Hotel Receptionist Good afternoon, Sir. Can I help you?
Mr.Verma: Good afternoon. Can I get a room please?
Receptionist : Have you made a previous booking, Sir?
Mr.Verma : I’m afraid I haven’t done that.
Receptionist : What kind of a room do you want, Sir? A double
room or a single room?
Mr.Verma : A single room, please.
Receptionist: Let me see. (Looking at the register). we are fully booked up at this time of the year. No, we haven’t a single room available, sir.
Mr.Verma: But please do try to help me out. I wouldn’t know where else to stay.
Receptionist : would you like to see the Manager, Sir? He just might have some rooms reserved for emergencies.
Mr.Verma : Thank you. Can you direct me to the Manager, Please.
Receptionist: I’ll trace him for you in the hotel. Just a moment, Sir.(Talking into the phone). Please get me the Manager. He might be in his office or he might have gone on a round of the hotel. It he is not in the office, try the Indian Restaurant. Thank you.
Mr.Verma : In the mean while, can someone get my baggage out of the taxi?
Receptionist : Why not. Of course. (Tapping a bell for the porter. To the porter.) Please get the gentleman’s bags out of the taxi. (To Mr.Verma) please do sit down. I’ll speak to the Manager about a room for you, Sir.
Mr.Verma: What is the tariff in this hotel.
Receptionist : We charge Rs.100 a day for a single room Sir.(The telephone rings.). Yes, I want to speak to the Manager. I am speaking from Reception. Good afternoon. Sir. I have a small problem. There is a gentleman here who has just arrived from Delhi. He wants a single room and we haven’t any single rooms vacant. Is there some way of helping him out, Sir?
Manager Just a moment. I’ll come down myself.
Mr.Verma: (Approaching the reception desk again). Could you get me a room?
Receptionist : The Manager is coming down here and then we’ll see what can be done. Don’t worry, Sir. We’ll try our best to help you out.
Manager: Good morning, Sir. I am the manager. What is the problem?
Receptionist : The gentleman here has no reservation but requires a single room. All the rooms are booked up.
Manager : (Looking at the register). How long do you want to stay, Sir?
Mr.Verma : Just for one night. I’m catching the afternoon train tomorrow.
Manager : All right. I think we can accommodate you. Miss prashar, give the gentleman one of the room booked for the German group. Their plane has been delayed and they will now be coming in tomorrow by lunch time. Will that be all right, Sir?
Mr.Verma : Thank you very much.
Manager : You are welcome.
Receptionist : Here you sir, Sir. I am giving you a single room on the second floor. Will you please fill in your name and address in the registration book please Thank you.
Mr.Verma : Does the room rent include meals also?
Receptionist : No, Sir. Meals are charged separately. Here is your room key. We’ve put you in room 206. The porter will take your bags up to your room. Is there anything else you would like, Sir?
Mr.Verma: No. Thank you very much.
Receptionist : It is a pleasure, Sir.
Porter This way, Sir.
Mr.Verma : Oh yes, forgot to mention. Can I get tea at 5o’clock tomorrow morning?
Receptionist : Certainly Sir. We’ll call you at 5 o’clock tomorrow morning, with tea. If you want to eat your meals in the hotel, you can either call Room Service, or come down to eat in one of the restaurants.
Mr.Verma : Thank you again.
(B) VOCABULARY
Pleasure delighted
Welcome sign
Guest private
Phrases
To be called in the morning ground floor
To turn someone away hotel guest
Meanings
Ground floor the floor on the same level as the street.
To turn away to send away.
Hotel guests the person staying in a hotel is referred to as a “guest”, like a person buying in a shop is
Called a customer.
Tariff the rate, the charge, the rent.
Accommodate to put up, to fit in
Previous earlier
Booking to reserve in advance
(C) Study the following responses:
1 What would the Manager have done to accommodate Mr.Verma, if the German group’s arrival had not been delayed?
Responses: Perhaps the management keeps a few rooms reserved for such a tight situation. If no such room was available, the Manager might have offered Mr.Verma a double rooms. If three were no double rooms. available either, then there would have been no alternative for the Manager, but to send Mr.Verma to another hotel.
2 Should one give tips to the porters, waiters and the receptionist at a hotel?
Responses: The Receptionist, Information and public Relation or other officers in a hotel are never offered tips. The porter and the waiter can be tipped. The usual tip to the maiter is 10% of the value of the bill. The porter can be tipped any amount from Re. 1 onward. Many hotels discourage tipping of individuals and have a collective tip box into which the hotel guest can drop contributions.
(D) Make suitable responses:
1 Would you prefer a quiet room in the back wing or a front wing room which has a pretty view?
Responses _______________________________________ _______________________________________
_______________________________________
_______________________________________
2 I’m sorry, Sir. You say that you reserved a room in this hotel, but we didn’t get your letter and, therefore, there is no room reserved for you.
Responses _______________________________________ _______________________________________
_______________________________________
_______________________________________
3 The only room we have free is one which is being repaired. Would you like that one, Sir?
Responses ________________________________________
________________________________________ ________________________________________
________________________________________
I have written a detailed book English conversation for all occasions, to learn English as Foreign Language.
This tutorial has been prepared from my well known book English conversation for all occasions, which I wrote for Indian students to improve everyday conversation..
English Conversation for All Occasions is a unique book of its kind, specially written to help Indian student. A quick look at the titles of the lessons would convince the reader that the book has been prepared by visualizing all types of situational conversations which may confront any man or woman in his daily activities. Whether one converses with his family members or moves about to mix in society, he will not feel tongue-tied for want of appropriate words or expressions. In a post office or barber’s shop, at a hotel or taxi stand, every person who has read this book, will be able to speak in English fluently and with confidence.
Good knowledge and satisfactory conversation drill is important in English speaking. This Tutorial would not only prove an asset to the reader in his daily life, but also on special occasions like interviews for jobs, etc. He would be able to face the interviewers with equanimity and confidence.
All the lessons have been designed in a programmed fashion. Word-meanings, Phrases and exercises have been added at the end of every lesson to help the students master the topics.
All the lesson should be read along, not once but many times, so that the conversation comes easy to the reader when he faces real life situations. The author would feel rewarded for his labours if the book helps men and women become social relations
This Tutoial should help all those readers who find difficulty in speaking fluent English. This will be completed in 45 lessons.
English Conversation -RECEPTION COUNTER AT A HOTEL
Mr.Verma has gone on tour to Lucknow. He checks in at the Chitra Hotel.
Hotel Receptionist Good afternoon, Sir. Can I help you?
Mr.Verma: Good afternoon. Can I get a room please?
Receptionist : Have you made a previous booking, Sir?
Mr.Verma : I’m afraid I haven’t done that.
Receptionist : What kind of a room do you want, Sir? A double
room or a single room?
Mr.Verma : A single room, please.
Receptionist: Let me see. (Looking at the register). we are fully booked up at this time of the year. No, we haven’t a single room available, sir.
Mr.Verma: But please do try to help me out. I wouldn’t know where else to stay.
Receptionist : would you like to see the Manager, Sir? He just might have some rooms reserved for emergencies.
Mr.Verma : Thank you. Can you direct me to the Manager, Please.
Receptionist: I’ll trace him for you in the hotel. Just a moment, Sir.(Talking into the phone). Please get me the Manager. He might be in his office or he might have gone on a round of the hotel. It he is not in the office, try the Indian Restaurant. Thank you.
Mr.Verma : In the mean while, can someone get my baggage out of the taxi?
Receptionist : Why not. Of course. (Tapping a bell for the porter. To the porter.) Please get the gentleman’s bags out of the taxi. (To Mr.Verma) please do sit down. I’ll speak to the Manager about a room for you, Sir.
Mr.Verma: What is the tariff in this hotel.
Receptionist : We charge Rs.100 a day for a single room Sir.(The telephone rings.). Yes, I want to speak to the Manager. I am speaking from Reception. Good afternoon. Sir. I have a small problem. There is a gentleman here who has just arrived from Delhi. He wants a single room and we haven’t any single rooms vacant. Is there some way of helping him out, Sir?
Manager Just a moment. I’ll come down myself.
Mr.Verma: (Approaching the reception desk again). Could you get me a room?
Receptionist : The Manager is coming down here and then we’ll see what can be done. Don’t worry, Sir. We’ll try our best to help you out.
Manager: Good morning, Sir. I am the manager. What is the problem?
Receptionist : The gentleman here has no reservation but requires a single room. All the rooms are booked up.
Manager : (Looking at the register). How long do you want to stay, Sir?
Mr.Verma : Just for one night. I’m catching the afternoon train tomorrow.
Manager : All right. I think we can accommodate you. Miss prashar, give the gentleman one of the room booked for the German group. Their plane has been delayed and they will now be coming in tomorrow by lunch time. Will that be all right, Sir?
Mr.Verma : Thank you very much.
Manager : You are welcome.
Receptionist : Here you sir, Sir. I am giving you a single room on the second floor. Will you please fill in your name and address in the registration book please Thank you.
Mr.Verma : Does the room rent include meals also?
Receptionist : No, Sir. Meals are charged separately. Here is your room key. We’ve put you in room 206. The porter will take your bags up to your room. Is there anything else you would like, Sir?
Mr.Verma: No. Thank you very much.
Receptionist : It is a pleasure, Sir.
Porter This way, Sir.
Mr.Verma : Oh yes, forgot to mention. Can I get tea at 5o’clock tomorrow morning?
Receptionist : Certainly Sir. We’ll call you at 5 o’clock tomorrow morning, with tea. If you want to eat your meals in the hotel, you can either call Room Service, or come down to eat in one of the restaurants.
Mr.Verma : Thank you again.
(B) VOCABULARY
Pleasure delighted
Welcome sign
Guest private
Phrases
To be called in the morning ground floor
To turn someone away hotel guest
Meanings
Ground floor the floor on the same level as the street.
To turn away to send away.
Hotel guests the person staying in a hotel is referred to as a “guest”, like a person buying in a shop is
Called a customer.
Tariff the rate, the charge, the rent.
Accommodate to put up, to fit in
Previous earlier
Booking to reserve in advance
(C) Study the following responses:
1 What would the Manager have done to accommodate Mr.Verma, if the German group’s arrival had not been delayed?
Responses: Perhaps the management keeps a few rooms reserved for such a tight situation. If no such room was available, the Manager might have offered Mr.Verma a double rooms. If three were no double rooms. available either, then there would have been no alternative for the Manager, but to send Mr.Verma to another hotel.
2 Should one give tips to the porters, waiters and the receptionist at a hotel?
Responses: The Receptionist, Information and public Relation or other officers in a hotel are never offered tips. The porter and the waiter can be tipped. The usual tip to the maiter is 10% of the value of the bill. The porter can be tipped any amount from Re. 1 onward. Many hotels discourage tipping of individuals and have a collective tip box into which the hotel guest can drop contributions.
(D) Make suitable responses:
1 Would you prefer a quiet room in the back wing or a front wing room which has a pretty view?
Responses _______________________________________ _______________________________________
_______________________________________
_______________________________________
2 I’m sorry, Sir. You say that you reserved a room in this hotel, but we didn’t get your letter and, therefore, there is no room reserved for you.
Responses _______________________________________ _______________________________________
_______________________________________
_______________________________________
3 The only room we have free is one which is being repaired. Would you like that one, Sir?
Responses ________________________________________
________________________________________ ________________________________________
________________________________________
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